Paw & Knit – Privacy Policy

At Paw & Knit, your privacy is just as important as the comfort, warmth, and quality we aim to provide with every pet sweater and clothing item.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place an order, subscribe to updates, or contact our support team.

By using the Paw & Knit website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order, create an account, subscribe to marketing communications, or contact our support team, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase information
• Product size and variation selections
• Communication history with our support team
• Payment information processed securely through third-party payment providers

Paw & Knit does not directly store complete credit card or debit card details.

🌐 Usage Data

When you browse our website, certain information may be collected automatically, including:

• Pages and products viewed
• Time spent on the website
• Click activity and navigation flow
• Referring website or advertising source
• Device type
• Browser type
• Operating system
• IP address
• General location information
• Website interaction and performance data

This information helps us understand how customers use our website and how we can improve their shopping experience.

🍪 Cookies and Tracking Technologies

Paw & Knit uses cookies and similar technologies to:

• Enable essential website functionality
• Keep products saved in your shopping cart
• Remember selected sizes, colors, and preferences
• Support secure checkout
• Improve website speed and performance
• Analyze website traffic and customer behavior
• Measure advertising and marketing effectiveness
• Display relevant content and product recommendations

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality, shopping-cart features, or checkout performance.

💡 How We Use Your Information

We may use your personal information to:

• Process and confirm Paw & Knit orders
• Arrange shipping and delivery
• Send order confirmations and payment notifications
• Provide tracking information and delivery updates
• Handle returns, refunds, exchanges, and complaints
• Respond to customer questions and support requests
• Verify transactions and prevent fraud
• Improve our pet sweaters, clothing, sizing information, and product selection
• Enhance website performance and customer experience
• Maintain legal, accounting, tax, and transaction records
• Send restock alerts, new product announcements, seasonal collections, discounts, and promotional offers where you have provided consent

You may unsubscribe from marketing communications at any time.

🔒 Data Security

Paw & Knit uses reasonable administrative, technical, and organizational measures to protect your personal information.

These measures may include:

• Secure website connections
• Encryption where applicable
• Restricted access to customer information
• Secure hosting systems
• Fraud-prevention tools
• Trusted third-party payment providers

Payments are processed through secure and PCI-compliant payment providers.

Although we take reasonable steps to protect your information, no electronic transmission or online storage system can be guaranteed to be completely secure.

Paw & Knit does not sell or rent your personal information.

🤝 Sharing Information with Trusted Third Parties

We may share limited personal information with trusted third parties when necessary to operate our business, process your order, or provide our services.

These third parties may include:

• Payment providers such as Stripe, PayPal, or other available payment services
• Shipping carriers and logistics companies
• Warehousing and fulfilment partners
• Website hosting and e-commerce platform providers
• Email and communication service providers
• Analytics and website performance providers
• Fraud-prevention and security providers
• Customer review platforms, where you choose to participate
• Marketing and advertising platforms, where legally permitted
• Legal, accounting, regulatory, or professional advisers

We only share information that is reasonably necessary for the relevant service.

Third-party providers are expected to protect personal information and comply with applicable privacy and data-protection requirements.

🌍 International Data Transfers

Paw & Knit may work with payment processors, shipping providers, technology platforms, and service providers located in different countries.

As a result, your personal information may be processed or stored outside your country of residence.

Where required, reasonable safeguards will be used to protect personal information transferred internationally.

🧾 Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request a copy of the information we hold about you
• Correct or update inaccurate information
• Request deletion of your information where legally permitted
• Object to or restrict certain processing activities
• Withdraw marketing consent
• Unsubscribe from promotional emails
• Control cookies through your browser settings
• Request information about how your data is used or shared
• Submit a complaint to an applicable data-protection authority

Some information may need to be retained for legal, accounting, tax, transaction-record, fraud-prevention, or dispute-resolution purposes.

To exercise your privacy rights, please contact us through our Contact Us page.

📨 Communication Storage

Messages sent through our website, email, contact forms, or social media may be securely stored to:

• Respond to customer enquiries
• Provide customer support
• Investigate order, sizing, delivery, or product issues
• Maintain records of returns, refunds, exchanges, and complaints
• Improve our products and customer service
• Meet legal and business recordkeeping requirements

Customer communications are treated confidentially and accessed only where reasonably necessary.

📧 Marketing Communications

Paw & Knit may send promotional communications regarding:

• New pet sweater designs
• Seasonal pet clothing collections
• Product restocks
• Special offers
• Discount codes
• Store updates

Marketing messages will only be sent where permitted by applicable law or where you have provided consent.

You may unsubscribe at any time by selecting the unsubscribe link in the message or by contacting our support team.

You may still receive necessary transactional messages relating to active orders, payments, delivery, returns, refunds, or account security.

👶 Children’s Privacy

The Paw & Knit website is not intended to be used directly by children.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe that a child has provided personal information without appropriate consent, please contact us so that we can review and remove the information where required.

🔗 Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or external services.

Paw & Knit is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

⏳ Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil and deliver orders
• Provide customer support
• Process returns, refunds, and exchanges
• Maintain legal and financial records
• Prevent fraud
• Resolve disputes
• Meet regulatory and contractual obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

🛠️ Privacy Policy Updates

Paw & Knit may update this Privacy Policy from time to time to reflect:

• Legal or regulatory changes
• Changes to our website or services
• New payment or shipping providers
• Technology and security improvements
• Updates to our business practices

The latest version will always be published on this page.

Any updated Privacy Policy will take effect when it is posted unless otherwise stated.

💬 Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal information, please contact us through our Contact Us page.

At Paw & Knit, we are committed to keeping your shopping experience secure, transparent, and trustworthy while helping your pet stay warm, comfortable, and stylish.