Paw & Knit – Terms & Conditions

Welcome to Paw & Knit, where warmth, comfort, and pet style come together. We specialize in cozy, practical, and thoughtfully designed pet sweaters and clothing made to keep pets comfortable during cooler days, indoor relaxation, and everyday outings.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Paw & Knit website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where required by applicable consumer laws, any unclear provision will be interpreted in favor of the consumer.

3. Company Information

 

 

4. Our Offer

At Paw & Knit, we are committed to:

• Providing comfortable and high-quality pet sweaters and clothing
• Offering practical products designed for warmth, comfort, and everyday pet style
• Displaying accurate product descriptions, measurements, materials, and realistic images
• Providing product-specific sizing and care information where available
• Maintaining transparent pricing, including applicable taxes and shipping charges at checkout
• Keeping product availability updated whenever reasonably possible

Customers are responsible for reviewing the product description and size chart and measuring their pet before placing an order.

5. Order Process

Orders are confirmed after full payment has been successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Paw & Knit reserves the right to cancel or refuse an order due to:

• Suspected fraud
• Payment failure
• Pricing or technical errors
• Incorrect product information
• Stock availability issues
• Incomplete or inaccurate customer information

If Paw & Knit cancels an order after payment has been received, the amount paid will be refunded to the original payment method.

6. Order Processing and Cancellation

Paw & Knit normally requires 1–3 business days to process, pack, and prepare an order for shipment.

Customers may request to cancel an order within 24 hours of placing it.

An order may be cancelled if:

• The cancellation request is submitted within the 24-hour cancellation period; and
• The order has not yet been shipped or handed over to the courier.

If both conditions are met, the order may be cancelled and the payment will be refunded to the original payment method.

Once an order has been shipped, it cannot be cancelled. The customer may request a return after receiving the order, subject to our Return & Refund Policy.

7. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused and unworn
• The product must not have been washed or altered
• The product must be free from pet hair, dirt, stains, odors, bite marks, or scratches
• The product must be returned in its original packaging
• All labels, tags, accessories, and components must be included
• The product must be in a clean and resellable condition

For hygiene reasons, pet clothing that has been worn by an animal may not be eligible for return unless it is defective.

8. Returns and Refunds

Customers must contact our support team before returning a product.

Return shipping costs are normally the customer’s responsibility unless:

• The product is defective
• The product arrived damaged
• The wrong item was delivered
• The product received is materially different from the item ordered

Returned products must be sent in their original condition and securely packaged.

Once the returned product has been received, inspected, and approved, the refund will be issued to the original payment method within 5–7 business days.

After the refund is issued, the customer’s bank, card provider, PayPal, or payment processor may require an additional 3–10 business days to credit the amount to the customer’s account.

Original shipping charges are generally non-refundable unless the return is caused by an error made by Paw & Knit.

9. Sizing and Fit

Customers are responsible for checking the product size chart and measuring their pet before ordering.

Recommended measurements may include:

• Neck circumference
• Chest circumference
• Back length
• Pet weight, where applicable

Sizing may vary between different products and designs.

Paw & Knit is not responsible for an incorrect fit where the customer selected a size without following the measurements or sizing instructions displayed on the product page.

Clothing must not restrict the pet’s breathing, circulation, movement, or comfort.

10. Pricing

All prices are listed in USD unless otherwise stated.

Paw & Knit reserves the right to update prices or correct pricing errors at any time.

The price charged will normally be the price displayed at checkout when the order is submitted, except in cases of an obvious technical or pricing error.

International customers are responsible for customs duties, import taxes, clearance fees, or other local charges where applicable.

11. Product Quality and Warranty

All Paw & Knit products are checked for visible quality issues before shipping.

Please note:

• Product colors may appear slightly different because of lighting, photography, or screen settings
• Minor variations may occur because of fabric, stitching, manufacturing, or product design
• Product measurements may vary slightly because of manual measurement
• Fabric texture or appearance may differ slightly between production batches

Product defects or quality issues must be reported within 14 days of delivery.

The warranty does not cover:

• Normal wear and tear
• Incorrect sizing selected by the customer
• Damage caused by chewing, biting, scratching, or pulling
• Misuse or improper handling
• Damage caused by incorrect washing or drying
• Shrinkage caused by failure to follow care instructions
• Damage caused by heat, bleach, chemicals, or unsuitable detergents
• Damage caused by sharp objects
• Unauthorized repairs or alterations
• Damage caused by leaving clothing on an unsupervised pet

12. Product Care and Safe Use

Customers must follow the care instructions displayed on the product page or attached to the product.

Before each use, customers should check the product for:

• Loose threads
• Tears or stretched fabric
• Damaged buttons or fasteners
• Small detachable parts
• Any condition that may present a safety risk

The product should be removed immediately if the pet appears uncomfortable, distressed, overheated, or restricted.

Pet owners remain responsible for supervising their pets while they are wearing Paw & Knit products.

13. Shipping, Logistics and Freight Information

Orders are shipped to the delivery address provided during checkout.

Paw & Knit uses trusted third-party courier, postal, freight, and logistics providers.

Depending on the customer’s destination, an order may be delivered through:

• Standard courier services
• Express delivery providers
• International postal services
• Freight or logistics companies
• Local last-mile delivery partners

Delivery may take up to 30 business days, depending on the destination, selected shipping method, customs clearance, courier availability, and logistics conditions.

Shipping and freight charges are calculated at checkout based on:

• Delivery destination
• Selected shipping method
• Package size or weight
• Order value
• Courier availability

The applicable shipping charge will be displayed before the customer completes payment.

Delivery delays may occur because of:

• Customs inspections
• Courier or freight disruptions
• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete shipping details
• Remote delivery locations
• Supply chain interruptions
• Circumstances outside our reasonable control

International customers may be responsible for customs duties, import taxes, clearance fees, or local handling charges.

Once an order has been dispatched, tracking information will be sent by email or SMS where available.

If a package is confirmed as lost, returned to sender, or undeliverable, Paw & Knit may offer a replacement or refund after reviewing the shipment status.

14. Payments

Full payment is required at checkout.

We may accept:

• Major credit cards
• Debit cards
• PayPal
• Other secure payment methods displayed at checkout

Available payment methods may vary depending on the customer’s location.

Paw & Knit does not directly store complete credit or debit card details.

For payment-related concerns, please contact our support team promptly.

15. Complaints and Customer Support

Customers should report damaged, defective, missing, or incorrect products within 7 days of receiving the order.

When submitting a complaint, customers may be asked to provide:

• Their order number
• A description of the issue
• Photographs or videos of the product
• Photographs of the packaging
• A photograph of the shipping label
• Any other information required to review the claim

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

• Replacement
• Refund
• Partial refund
• Store credit, where applicable

16. Dispute Resolution

Paw & Knit aims to resolve customer concerns fairly and efficiently.

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

If a dispute cannot be resolved directly, it may be referred to an independent mediator, consumer authority, or dispute-resolution service where applicable.

17. Force Majeure

Paw & Knit is not responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Courier or freight disruptions
• Supply chain interruptions
• Customs delays
• Government restrictions
• Public health emergencies
• Strikes or labor disputes
• Internet, system, or payment-provider failures

18. Governing Law

These Terms are governed by applicable laws unless mandatory local consumer protection laws provide otherwise.

Nothing in these Terms limits any legal consumer rights that cannot be excluded.

19. Changes to These Terms

Paw & Knit reserves the right to update or modify these Terms & Conditions at any time.