Paw & Knit – Delivery Information

At Paw & Knit, every order is handled with care from our warehouse to your doorstep. Whether you are ordering a cozy pet sweater or a stylish piece of pet clothing, we work to ensure your products arrive safely, securely, and ready to keep your pet warm and comfortable.

🚚 Delivery Options and Shipping Costs

Shipping charges are calculated automatically at checkout based on:

• Delivery destination
• Selected shipping method
• Package size and weight
• Order value
• Courier availability

The applicable shipping cost will be clearly displayed before you complete your purchase.

Estimated Delivery Times

Standard Delivery: 4–7 business days
Express Delivery: 3–5 business days
Priority Delivery: 2–4 business days

These estimated delivery times begin after your order has been processed and dispatched.

Paw & Knit normally requires 1–3 business days to process, pack, and prepare an order for shipment.

Delivery may take longer for remote locations, international destinations, or areas affected by customs processing or courier delays.

🚛 Logistics Method

Paw & Knit ships orders through trusted third-party courier, postal, freight, and logistics providers.

Depending on your destination and the selected delivery option, your order may be delivered through:

• Standard courier services
• Express delivery providers
• International postal services
• Freight or logistics companies
• Local last-mile delivery partners

Once your order has been dispatched, you will receive a tracking number by email or SMS where tracking is available.

Tracking information allows you to follow your shipment until it reaches the delivery address provided during checkout.

💳 Freight Information

Shipping and freight charges depend on the destination, delivery method, parcel weight, package dimensions, and courier service.

Any applicable freight charge will be displayed at checkout before payment is completed.

Where free shipping is available, the minimum order value or other eligibility requirements will be displayed on our website or during checkout.

International customers may also be responsible for:

• Customs duties
• Import taxes
• Clearance fees
• Local handling charges
• Other charges imposed by the destination country

These charges are not included in the product price or shipping fee unless clearly stated otherwise.

📦 Packaging and Handling

Every Paw & Knit order is:

• Carefully folded and packed
• Protected to help prevent damage during transportation
• Securely sealed before dispatch
• Checked for visible quality issues
• Prepared to arrive clean and ready to wear

Please remove all packaging materials before allowing your pet to wear the product.

We recommend inspecting the item before use to confirm that it is clean, undamaged, and the correct size.

🎁 Gifting a Paw & Knit Order

Looking for a warm and thoughtful gift for a pet owner?

Where available, you may be able to include a personalized message during checkout.

Selected orders may also qualify for gift-ready packaging depending on the product, destination, and service availability.

📅 Delivery Schedule

Delivery Days

Regular deliveries are generally completed from Monday to Friday.

Some courier partners may deliver on weekends depending on the destination and local service availability.

Weekends and Public Holidays

Orders are not normally processed on weekends or public holidays.

Orders placed during these periods will begin processing on the next business day.

Order Cut-Off Time

Orders placed before 1:00 PM may begin processing on the same business day.

Orders placed after 1:00 PM will normally begin processing on the next business day.

Please note that same-day processing does not guarantee same-day dispatch. Orders normally require 1–3 business days to prepare for shipment.

⚠️ Important Delivery Information

Remote Areas

Deliveries to remote or difficult-to-reach locations may require additional time.

Additional shipping or freight charges may apply where required by the courier. Any known charges will normally be displayed during checkout.

Missed Deliveries

If no one is available to receive the package, the courier may:

• Attempt delivery again
• Leave collection instructions
• Deliver the package to a nearby collection point
• Return the package to the sender

Re-delivery, storage, or return shipping charges may apply if delivery attempts fail.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Phone number
• Street address
• Apartment or unit number
• City
• Postal code
• Country

Paw & Knit is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information supplied by the customer.

Please contact our support team immediately if you notice an address error. We may not be able to change the delivery address after the order has been dispatched.

Customs Delays

International shipments may be inspected by customs authorities.

Customs processing may delay delivery, and Paw & Knit cannot guarantee how long customs clearance will take.

📸 Damaged, Missing, or Incorrect Orders

If your Paw & Knit order arrives damaged, incomplete, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A clear explanation of the issue
• Photographs of the product
• Photographs of the packaging
• A photograph of the shipping label
• A video of the issue where helpful

Please keep the product and its original packaging until your claim has been reviewed.

Depending on the circumstances, Paw & Knit may offer:

• A replacement
• A refund
• A partial refund
• Store credit, where applicable

📦 Track Your Order

Once your order has been shipped, you may receive:

• A tracking number by email or SMS
• A link to the courier’s tracking page
• Dispatch confirmation
• Delivery-status updates
• Notification when the order is out for delivery

Courier tracking information may take some time to update after the order has been dispatched.

⏳ Delivery Delays

Delivery may be delayed because of:

• Customs inspections
• Severe weather
• Public holidays
• High order volumes
• Courier disruptions
• Transportation delays
• Remote delivery locations
• Incorrect shipping information
• Supply chain interruptions
• Government restrictions
• Circumstances beyond our reasonable control

Paw & Knit will make reasonable efforts to assist with delayed shipments, but exact delivery dates cannot be guaranteed after an order has been handed over to the shipping provider.

💬 Need Assistance?

For questions about shipping charges, freight, order tracking, delayed deliveries, or special delivery requests, please contact us through our Contact Us page.

Our support team will help make your Paw & Knit delivery experience as smooth as possible, so your pet can enjoy its new cozy look without unnecessary delays.